Support Center
Need help with one of our apps? We're here to assist you. Check the FAQs below or contact us directly.
Contact Us
For billing, technical, or privacy questions, reach out to our support team.
Email: support@maxenergic.comWe typically respond within 24-48 hours
When Contacting Support
To help us resolve your issue quickly, please include:
- App name and version number (found in app settings)
- Your device model (e.g., Samsung Galaxy S23, Pixel 8)
- Android version (found in Settings > About Phone)
- Clear description of the issue or question
- Steps to reproduce the problem (if applicable)
- Screenshots or screen recordings (if relevant)
App-Specific Help
PrivatraVPN
VPN connection issues, server problems, or account questions? Make sure you have a stable internet connection and try different server locations.
Barring Guard
Call blocking not working? Ensure the app has phone and SMS permissions enabled. Check if the number is properly added to your blocklist.
Cycylr
Period predictions seem off? The app learns from your data over time. Log at least 2-3 cycles for more accurate predictions.
Stack Tower
Game progress lost? Ensure you're signed in to save your progress. Check your internet connection for syncing.
Frequently Asked Questions
How do I request a refund?
All purchases are processed through Google Play. To request a refund, visit your Google Play purchase history or contact Google Play support. Refunds are subject to Google's refund policy.
How do I cancel a subscription?
Open the Google Play Store app > tap your profile icon > Payments & subscriptions > Subscriptions > Select the app > Cancel subscription. Your subscription will remain active until the end of the current billing period.
Is my data private and secure?
Yes! We prioritize your privacy. Most of our apps work entirely offline with data stored only on your device. We never sell personal data. See our Privacy Policy for details.
Why isn't an app working properly?
Try these steps: 1) Restart the app, 2) Check for app updates on Google Play, 3) Restart your device, 4) Clear the app cache in your phone settings. If the issue persists, contact us with details.
How do I delete my data?
Our apps store data locally on your device. To delete all app data, go to your phone's Settings > Apps > [App Name] > Storage > Clear Data. Alternatively, uninstalling the app removes all associated data.
Do you offer custom app development?
Yes! We offer professional Android app development services. From concept to Google Play launch, we can build any app you imagine. Contact us at support@maxenergic.com to discuss your project.